Shipping policy

Zaire Bags partners with major international shipping companies such as FedEx, SF Express, DHL, UPS, and EMS. These carriers may work with local couriers, allowing us to ship directly to your door and proudly offer flat-rate worldwide shipping.

You will be charged when your order is placed. All payments are subject to verification and approval before shipping and may take several days to process. To help prevent credit card fraud, orders with incorrect billing information or orders requiring additional verification may be delayed and/or cancelled.

Shipping Process

We require between 2–5 business days on average to fulfill your order and transport it to our carrier’s sort facility. Some items may take longer, especially around major holidays, up to 10 business days, or if your order includes popular items experiencing stock availability issues.

Once your order has begun processing through our shipping department, we are unable to make any changes, including address changes. We will only ship to the address provided at checkout.

We only ship during business days and do not ship on Saturdays, Sundays, or holidays. Once your order has shipped, you will receive a shipping confirmation email.

For orders with multiple items, products may be shipped separately and received on different dates due to differences in manufacturing partners’ locations.

Tracking

All orders are processed with tracking numbers. You will receive an email with your tracking number once your order has finished processing and a shipping label has been created.

For some shipping companies, it can take several days for tracking information to update in the system. If your order was placed more than 5 business days ago and there is still no information available for your tracking number, please contact us at zairecrochetbags@outlook.com.

Deliveries

Shipping time varies by country or region. Specific delivery dates are not provided or guaranteed. The estimates below are for reference only:

Please note that the days listed above are estimates in business days and do not include our 2–5 business day processing time.

While we will do all that we can to make sure your order is delivered on time, Zaire Bags cannot be held responsible for conditions beyond our control, such as required postal or customs clearance procedures, holidays, severe weather, labor disputes, protests, or other delays. These interruptions may cause delays beyond our original delivery estimates.

Duties, Taxes, and Other Fees

International shipments may be subject to import taxes, duties, and/or customs clearance fees, which are charged once a shipment reaches the recipient’s country. These fees are the sole responsibility of the recipient.

Zaire Bags has no control over these charges and cannot predict what they may be. If a shipment is refused and returned, you will be responsible for any import taxes and return shipping costs incurred.

Customs policies vary widely by country. If you have questions, we recommend contacting your local customs office for more information.

Lost, Stolen, or Damaged Packages

Zaire Bags is not responsible for lost or stolen packages once tracking shows the package has been delivered to the address provided at checkout.

If your tracking information states that your package was delivered but you have not received it, please report the issue and/or file a claim with the shipping carrier.

If your package arrives damaged, please contact us at zairecrochetbags@outlook.com with your order number and photos of the damaged item and packaging so we can review the issue.